Calm in a Crisis –
Handling a Medical Emergency with Professionalism
The Situation
Mrs. Clarke, an 82-year-old stroke survivor under Caribbean Home Help’s post-hospital care, is at home with her caregiver when she suddenly becomes unresponsive and has difficulty breathing. Her caregiver, Anna, is trained in emergency response but must act quickly and efficiently to ensure Mrs. Clarke’s safety while keeping the family informed.
How Caribbean Home Help Maintains Calm in a Crisis
1. Immediate Assessment & Action
- Anna remains calm and composed, checking for vital signs and responsiveness.
- She follows protocol by ensuring Mrs. Clarke is in a safe position, monitoring her breathing and pulse.
- She initiates emergency procedures, using her training to determine whether CPR or oxygen support is necessary.
2. Contacting Emergency Services & Family
- While monitoring Mrs. Clarke, Anna immediately calls emergency services, providing clear, concise details about the situation.
- She then notifies Caribbean Home Help’s Patient Safety Team, who coordinate further medical assistance.
- Mrs. Clarke’s family is contacted in a professional and reassuring manner, ensuring they stay informed without unnecessary panic.
3. Continuous Monitoring & Support
- Anna remains by Mrs. Clarke’s side, keeping her stable while waiting for paramedics.
- She uses calm, soothing communication to reassure Mrs. Clarke in case she regains consciousness.
- If paramedics confirm hospital transport, Anna prepares necessary medical documents and Mrs. Clarke’s care history for a seamless transition.
4. Follow-Up & Family Support
- Caribbean Home Help’s Patient Safety Team follows up with the hospital to get updates on Mrs. Clarke’s condition.
- If Mrs. Clarke is discharged, her care plan is immediately updated to ensure a smooth recovery at home.
- The team checks in with the family, offering continued care planning based on medical recommendations.
The Outcome
Thanks to Caribbean Home Help’s structured crisis response, Mrs. Clarke receives immediate medical attention, preventing further complications. Her family remains calm and reassured, knowing that a professional, trained team is handling the situation with expertise and care.